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Customer Success Intern


Pulse Secure is looking for a top-notch Intern for the Customer Success Team who is very technical and can work directly with customers.

This is a rare opportunity where you can work with the very seasoned top talented customer success team to make a huge impact on delighting customers.

What you will do:

  • Provide technical guidance and best practices as the subject matter expert in our product
  • Help write and maintain our knowledge base, interact with customers and patterns through our forums
  • Create tools for the customer success team.
  • Improve search algorithms with machine learning or similar techniques to improve search algorithms.

We Bring Cakes, You Ice It Up By:

  • Curious and a self-starter - when you hit an obstacle you research and investigate until you solve it
  • A strong engineer - you’ve been in our customers’ shoes before and can anticipate their challenges and needs
  • Highly organized - you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along
  • A team-player - you'll need to be able to leverage entire customer success team and work with other cross-functional teams as needed and keep everyone informed
  • Comfortable talking and conduct virtual meeting with customers
  • Experience in using technology in solving real-world business problems.
  • Experience working with Linux, Windows, Mac, Android, iOS
  • Great passion for improving customer experience and in delighting customers by helping them meet their desired outcomes, easily.
  • Strong project management skills
  • Knowledge of AWS, Azure and/or other cloud technologies
  • Knowledge of programming languages: C/C++, Java, JavaScript, Pearl, Python, HTML5.
  • Experience with Wireshark packet analysis
  • Experience working with Jira, Salesforce CRM



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