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Analyst, Renewal Operations

Overview: As a Renewal Quoting Operations Analyst, you will be responsible for supporting Global sales team with Quoting Operations for all Support Maintenance contracts within an assigned territory.

 

Qualification Requirements:

Any Graduate

 

Experience & Exposure Requirements:

Minimum  - 3 year’s of Sales/Sales Ops & Relationship Management experience

 Roles & Responsibilities:

  • Sales/Q2O (Quote to Order) Operations – Work closely with Renewals Sales, Direct/Channel Sales, and IT Operations departments to help meet or exceed the assigned sales projections and quotas for Pulse Secures Renewals, Net-new, Tech Refresh business verticals by creating Opportunities/Quotes with accurate technical specifications, within an ERP System (NetSuite). And good understanding on Global Channel Sales. (AMS, EMEA, APJ Region’s).
  • Internal & External Communication - Liaise cross-functionally with Sales Management, Channel Ops, Marketing, Product Development, Professional Services, and Customer Support to ensure the complete success of global client/sales strategies. Build and maintain relationships with Global Customers, Distributors, and Channel Partners(AMER, EMEA, APAC Region’s) to implement strategic initiatives.
  • General - Enhance organization reputation by accepting ownership for accomplishing new projects; explore opportunities to add value to job accomplishments.
  • Shift Timings : 9:00 PM to 6:00 AM

 

SKILLS REQUIRED

• 3 years of Sales/Sales Ops & Relationship Management experience

Primarily, communicating and working with Customers/Channel Partners

Creating Opportunities/Quotes in an ERP system (NetSuite is preferred)

• 2 years of exposure working in Software Subscription/SaaS/IT Industry is preferred

Having a good understanding of IT products and processes

• Experience working on ERP systems (NetSuite preferred)

Having a good understanding of business processes and tools.

Must be proficient with MS Office Suite (Excel, PowerPoint, Project-Visio etc…)

• Data oriented and exceptional attention to details

• Understanding of the business processes

• Drives continuous improvement, in order to make it efficient and effective

• Exceptional interpersonal and communication skills, who can work both independently and with internal and external stakeholders

• Open to stretch working hours to help global operations; coordinate between various geographies

Personal Attributes:

  • Learning Mindset,
  • Excellent Communication
  • Good Business Acumen
  • Ability to work in a team,
  • Keen to try different approaches to solve complex problems.
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