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Order Management Specialist

RESPONSIBILITIES

Processing Orders – Enters Order information into the ERP from and Maintains ERP for accurate and complete information of a particular theatre

Liaising and Coordinating - Acts as liaison between Sales & backend teams to ensure accurate billing and ordering; Coordinates with both internal and external stakeholders spread across the globe, to ensure smooth processing of Orders; Monitors and Evaluates inquiries/ order issues and provides prompt solutions

Process StreamliningMake recommendations to backend processes to improve customer experience and team efficiency

Report/Dashboard PreparationGenerate weekly / ad hoc reports as per the requirement

General - Enhances organization reputation by accepting ownership for accomplishing new projects; explores opportunities to add value to job accomplishments.

SKILLS REQUIRED 

Experience with tools – 2-3 years of experience working on ERP tools (Preferably SalesForce CPQ), Proficient with MS Office Suite and database management skills;

Communication skills - Excellent listening, speaking and writing skills, Prompt & Professional in style;

Detail Oriented - Exceptional attention to detail, high accuracy and quality required;

Process Oriented - Understands and follows the process, provides inputs for continuous improvement;

Problem Solver - Responsive/prompt to inquiries, identifies and resolves problems in a timely manner;

Team Player - Good team player and Interpersonal skills;

WORK ENVIRONMENT

Will require to work in US (Night) shift.

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